We want you to be satisfied with the health care and service you receive from Kaiser Permanente. If you have any questions or concerns, please discuss them with your doctor or with the nursing staff who is caring for you. They are committed to your satisfaction and want to help you with your questions.

Member Services representatives are also available to help answer your questions and obtain the services or assistance you may need. In addition to answering questions about benefits and appointments, Member Service representatives can be your voice within Kaiser Permanente. They can listen to your suggestions, comments, ideas, concerns, and compliments, and then direct them to the appropriate personnel.

You can contact Member Services

By phone (toll-free)

• Chinese Dialects: 1-800-757-7585

• English: 1-800-464-4000

• Spanish: 1-800-788-0616

In Person

• 1505 North Edgemont Street, G Floor Los Angeles, CA 90027 4950 West Sunset Boulevard, First Floor Los Angeles, CA 90027

Online

Submit a complaint - Kaiser Permanente | Kaiser Permanente

Hours of Operation

Monday through Friday, 9 a.m. to 5 p.m. Closed holidays.

If your concerns cannot be resolved through the hospital, you may contact The Joint Commission by calling 1-800-994-6610 or by emailing complaint@jointcommission.org.

This message is in compliance with The Joint Commission. Kaiser Permanente Los Angeles Medical Center is an accredited facility.